Frequently Asked Questions
Do you offer a warranty on the repairs?
We provide a 1-month warranty on all remote repairs carried out by us. If the remote/key stops working within this 1-month period and it is not possible to repair the remote, we will refund the cost of the repair services excluding postage. This warranty applies only to work carried out by us and does not cover faults that develop due to water damage or tampering.
What are the most common car key faults that Repair My Car Key can fix?
- The car key is broken or damaged - The LED light doesn’t flash when the buttons are pressed - Car doors won’t lock or unlock - Key fob circuit board damaged - Key fob buttons worn out or missing - Loose parts inside key fob - Transponder chip in car key is broken/damaged - Key fob buttons not working properly - Battery terminals broken - Key fob water damaged
How do I tell you what is wrong with my key?
When you place your key repair order, Repair My Car Key will ask you to briefly explain the problem with your key fob remote. This will help our technicians identify and fix your key more quickly. Your key fob will still undergo a thorough inspection and test procedure.
What if my key doesn't work after your key repair service is carried out?
Repairmycarkey.com offers varied pricing depending on the manufacturer and key type, but all repairs come with a 1-month warranty. If a repair is not possible, a full refund will be issued, and the key will be returned as it was sent. To be eligible for a refund: - Your item must be unused and in the same condition that you received it. - Your item must be in the original packaging. - Your item needs to have the receipt or proof of purchase.
Can I send you more than one key at a time?
You can send as many car keys as you need repaired. If they are not for the same vehicle, you will need to order and pay for the separate vehicle keys, but you can ship them in the same envelope. We will aim to get them all repaired and returned as quickly as possible.
What does a car key repair include?
Firstly, a comprehensive visual inspection of the key/remote, including a transponder and transmitter activity check. If required, we will carry out any of the following: - Replacement of fob button pads - Replacement of damaged micro switches - Replacement or repair of circuit board components - Battery check/replacement - Battery terminals inspection/repair - Pin check/replacement - Key blade replacement and recut - Shell replacement (non-branded) if damaged - Water damage repairs Secondly, we will conduct a comprehensive test of all the functionalities of your key, and if they all pass, the key will be returned.
How much does a car key repair cost?
Repairmycarkey.com offers varied pricing depending on the manufacturer and key type. All repairs come with a 1-month warranty. If a repair is not possible, a full refund will be issued, and the key will be returned as it was sent.
Is my car and personal information kept secure?
Yes, Repair My Car Key is fully compliant with all security regulations. We will only keep your personal information for as long as needed to process and complete your order. All payments are made through a secure payment gateway. All customer information is encrypted and stored on secure cloud servers before being deleted from our system.
How do I order a key repair?
Go to Repair My Car Key on the Repairmycarkey.com website and: 1. Select your vehicle make and key type 2. Order your key repair and post us your key 3. We normally repair all keys within 48 hours of receiving them 4. We will return your repaired key free of charge via secure tracked delivery
What if I cannot see my key listed?
Repair My Car Key can repair most types of remote, key fob, Fobik, and smart keys. We have only listed the most common key types on our website. Even if you can’t see your key, it is likely that we can still repair it. Simply select the service named “My key is not listed” and send us your key. If we can’t repair it, we will return it to you via secure tracked delivery free of charge. Alternatively, you can email us an image of your key and we can let you know if we are likely to be able to repair it.
I still can’t find what I'm looking for, can you help?
Please contact us at +1 502 ### #### or use our “contact me” tab and we will be happy to help!